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Nokia SDM Certification - PS NSOP Sample Questions:

1. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is giving a hard copy to every attendant after his speech.
B) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
C) he is looking at every attendant in order to check that he/she is still listening to him.
D) he is using a lot of body language.

2. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?

A) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
B) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.
C) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
D) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.

3. What is the process framework of the Operations Model?

A) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
B) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.
C) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
D) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.

4. What are the main operational functions of the Operations Model?

A) The main operational functions of the Operations Model are Business Management (BM), OSS Administration, Configuration Management (CM) and Maintenance
B) The main operational functions of the Operations Model are Business Management (BM), Configuration Management (CM) and Performance Management (PM)
C) The main operational functions of the Operations Model are Fault Management (FM), Configuration Management (CM), Performance Management (PM) and Maintenance
D) The main operational functions of the Operations Model are Business Management (BM) and Fault Management (FM),OSS Administration

5. What are the key functions for an FM Manager

A) Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
B) Performance Monitoring and reporting, OLA Management, Work Order handling
C) OLA & KPI handling, Work Order Management, reporting
D) SLA & OLA handling, reporting,

Solutions: