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Nokia SDM Certification - PS NSOP Sample Questions:

1. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?

A) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
B) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
C) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
D) The SLA is a legal requirement of the contract to measure performance.

2. When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?

A) When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.
B) When they have a TCV for services of over EUR20 million or require Level C LoA approval.
C) When they have a TCV for services of over EUR50 million or require Level C LoA approval.
D) When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.

3. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
B) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
C) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
D) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.

4. Three basic principles of the Operations Model are

A) - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level
B) - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1
C) - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
D) - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1

5. As far as network operations meetings are concerned which of the following statements is correct?

A) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
B) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
C) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
D) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.

Solutions: