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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Experience Cloud Consultant Exam |
| Exam Number: | EX-CON-101 |
| Passing Score: | 65% |
| Available Languages: | Japanese, Spanish, French, English, German |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | 1 year (requires maintenance via Salesforce certification maintenance modules) |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD |
| Real Exam Qty: | 60 multiple-choice/multiple-select questions |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Recommended Training: | Salesforce Experience Cloud Consultant Certification Guide Salesforce Trailhead Experience Cloud Learning Path |
| Exam Registration: | Webassessor Exam Scheduling Salesforce Credentialing Registration |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam or onsite test center (Pearson VUE / Kryterion Webassessor) |
| Pre Condition: | No mandatory prerequisite, but Salesforce Certified Administrator or equivalent CRM experience is strongly recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 2: Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
| Topic 3: Experience Personalization | - Audience targeting and segmentation - Content personalization strategies - Salesforce CMS integration |
| Topic 4: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 5: Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
| Topic 6: Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
A. Customer Community Plus
B. External Identity
C. Authenticated Service Site User
D. External Community Plus
Question 2
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
A. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
B. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
C. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
D. Click "New" on the User Setup page in Lightning Experience.
Question 3
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their ownleads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
A. Create a Lead Process for Lead Distribution
B. Configure Lead creation Leadon low Distribution inside PRM Workspace.
C. Enable Allow External Creation'' in Digital Experience settings
D. Create a Lead Queue for Lead Distribution.
Question 4
Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?
A. Configure the default login.
B. Enable Search EngineOptimization (SEO).
C. Enable Digital Experiences.
D. Update organization-wide settings.
Question 5
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
A. Use the Developer Console to add code to allow for autocomplete functionality.
B. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
C. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
D. In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: A,B,D | Question 4 Answer: C | Question 5 Answer: B |
By Gemma
