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Salesforce Plat-Con-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Omnistudio Consultant |
| Exam Number: | Plat-Con-201 |
| Passing Score: | 68% |
| Real Exam Qty: | 65 |
| Exam Duration: | 105 minutes |
| Available Languages: | Japanese, English |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Omnistudio Developer |
| Sample Questions: | Salesforce Plat-Con-201 Sample Questions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/omnistudioconsultant |
Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers |
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers
A. Response Action
B. Remote Action
C. Datatable
D. Edit Block
Question 2
Which statement best describes the relationship between OmniScripts and FlexCards?
A. FlexCards replace OmniScripts entirely in modern implementations
B. OmniScripts and FlexCards cannot interact with each other
C. FlexCards can launch OmniScripts as actions, and OmniScripts can embed FlexCards within Steps
D. FlexCards can launch OmniScripts as actions, and OmniScripts cannot embed FlexCards
Question 3
A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?
A. Using a single FlexCard with multiple card filters
B. Using a single FlexCard with three states
C. Using three FlexCards
D. Using a single FlexCard with three flyouts
Question 4
Which Action element redirects the user outside an LWC OmniScript?
A. Done
B. Post to Object
C. Navigate
D. Response
Question 5
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns. Which feature should the consultant recommend to improve performance and address users concerns?
A. Batch jobs
B. Try Catch
C. Conditions
D. Chaining
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
By Algernon
