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Nokia SDM Certification - CARE Sample Questions:
1. When we receive payment for a customer invoice, what financial statement is affected?
A) Profit & Loss and Cash Flow statements.
B) Both the Profit & Loss statement and the Balance Sheet.
C) Balance Sheet statement only.
D) The Profit & Loss statement only.
2. Which of the following is not included in the SPC rate?
A) Training costs.
B) International travel.
C) Telephone costs.
D) Regional management overhead.
3. How do you prove that you are in control of your financial processes?
A) You delegate completely to F&C.
B) You do not exceed the cost base-line for the half-year.
C) There are no big deviations between forecast and actual.
D) You can always explain the deviations.
4. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:
A) Contract start and end date, SLA and service items.
B) Sales organisation, distribution channel and payment terms.
C) CaPM; F&C and CT head contact details.
D) Service Items, Purchase Order numbers and total contract value.
5. Which of the following tasks, according to the Care Program Manager's job description, is NOT part of Care Operation Management?
A) Manage subcontractors, contractors and 3rd parties whenever applicable.
B) Lead positive development of customer satisfaction for Care Services and contribute to the overall CT action plan to develop customer relationship to increase customer loyalty.
C) Establish operating practices and review ongoing operations.
D) Execute Care Agreement and other contractual requirements related to Services in Care phase, and manage internal operational and financial risks.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
By Jesse
