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Nokia SDM Certification - PS NSOP Sample Questions:
1. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?
A) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
B) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
C) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
D) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.
2. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?
A) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
B) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
C) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.
D) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
3. What is the impact to the CBL contingency due to the identification of new operational risks?
A) Reduction of Gross Margin.
B) Change Management process must be triggered.
C) New Cost Baseline must be approved by Revenue Recognition Board.
D) Cost per Site will increase.
4. What is the MOST important failure related to GNOC services that may result in a loss of operator business.
A) Failure to resolve network faults.
B) Failure to achieve organizational KPI.
C) Failure to update the network configuration database.
D) Failure to manage the internal communication in the NOC.
5. By which trigger is Accrued Cost transferred to Actual Cost?
A) Trouble Ticket/Work Order Closed.
B) Subcontractor invoice received.
C) Goods Receipt (GR) booked.
D) Trouble Ticket/Work Order issued to subcontractor.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
By Duncan
