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Salesforce AP-222 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Public Sector Solutions Accredited Professional Exam (AP-222) |
| Exam Number: | AP-222 |
| Exam Duration: | 60-90 |
| Exam Format: | Multiple choice, Multiple select |
| Related Certifications: | Salesforce Platform App Builder Salesforce Public Sector Solutions Specialist (if applicable) Salesforce Administrator |
| Available Languages: | English |
| Recommended Training: | Salesforce Trailhead Public Sector Solutions Learning Salesforce Public Sector Solutions Documentation |
| Exam Registration: | Salesforce Credentials Registration Webassessor Exam Scheduling |
| Sample Questions: | Salesforce AP-222 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce authorized testing platform (typically Webassessor) |
| Pre Condition: | No formal prerequisites required, but Salesforce Administrator knowledge is recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/public-sector-solutions-accredited-professional |
Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Topic 2: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 3: Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Topic 4: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Topic 5: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Topic 6: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?
A. Adobe Sign
B. eSignLive
C. DocuSign
D. Conga
Question 2
Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?
A. Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
B. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
C. Create OmniOut components and deploy them to the existing Help Center experience site.
Question 3
A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?
A. Under the Decision Table
B. Under Omniscripts and while setting options
C. Under Add Resource in Expression Sets
D. Entry Criteria for Process builder
Question 4
A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users for now manually. What configuration should the Technical Consultant perform to meet this requirement?
A. Update the appropriate Contact page layouts and add the 'Enable Customer User' action
B. Enable self-registration in the Digital Experiences setup menu
C. Update the appropriate Contact page layouts and add the 'Register User' action
D. Enable manual registration in the Digital Experiences setup menu
Question 5
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
A. Utilize the 'Funding Program Request' object to capture the details
B. Utilize the 'Funding Program' object to capture the details
C. Utilize the 'Funding Request' object to capture the details
D. Utilize the 'Business License Application' object to capture the details
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: B |
By Sid
