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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 65–103 |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) – SME Communications Avaya IP Office Platform Certifications |
| Recommended Training: | Avaya IP Office Implementation and Maintenance Training Avaya ACSS SME Communications Official Course |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Mobility and Collaboration Tools - Voice Mail and Messaging - Contact Center Basic Features |
| Installation and Configuration | 25% | - IP Office Server and Software Installation - System Configuration and Licensing - User, Extension and Trunk Setup |
| Troubleshooting | 15% | - Application and Service Recovery - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues |
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components |
| Maintenance and Administration | 15% | - Security and Access Management - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
A) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
2. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?
A) SIP line:Call Initiation Timeout = 0
B) ARS:Alternate Route Wait Time = 0
C) SIP line:Check OOS
D) ARS:Alternate Route
3. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?
A) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
B) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
C) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
D) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) The CCR Agent is not an CCR administrator.
B) All of the CCR licenses are being used.
C) The CCR Agent is not logged into the phone.
D) CCR Agent is checked on the user's telephony tab.
E) The CCR agent is in After Call Work (ACW).
5. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
A) Configure the backup settings on the VoiceMail Pro server.
B) Select the UNC share as the destination on the VoiceMail Pro server.
C) Select the mapped drive as the destination on the VoiceMail Pro server.
D) Create a network share with permissions to store backups.
E) Map a drive to an available network share.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,B,D |
By Setlla
