Exam Code: 3000.3
Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Updated: Jul 29, 2026

No. of Questions: 59 Questions & Answers with Testing Engine

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Avaya 3000.3 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Exam Number:	3000.3
Exam Format:	Multiple Choice
Available Languages:	English
Real Exam Qty:	59
Exam Price:	USD 69.98 (varies by provider; official pricing not publicly fixed)
Recommended Training:	Avaya Official Training Resources
Exam Registration:	Avaya Learning & Certification Portal
Sample Questions:	Avaya 3000.3 Sample Questions
Exam Way:	Typically delivered via proctored online exam or authorized testing centers (Pearson VUE depending on region)
Pre Condition:	No strict prerequisite publicly defined; basic networking and telephony knowledge recommended
Official Syllabus URL:	https://www.avaya.com

Avaya 3000.3 Exam Syllabus Topics:

Section	Objectives
System Features and Services	- Telephony features 1. Call routing and handling 2. Voicemail and messaging services - Unified communications services 1. Presence and collaboration features 2. Mobility and remote access
Maintenance and Troubleshooting	- System monitoring 1. Performance monitoring concepts 2. Basic diagnostics tools - Fault resolution 1. Troubleshooting methodology 2. Common system issues
System Installation and Configuration	- Network and connectivity configuration 1. IP addressing and SIP trunk basics 2. VoIP integration fundamentals - Initial system setup 1. System provisioning basics 2. User and extension configuration
SME Communications Solutions Overview	- Avaya Small and Medium Enterprise (SME) portfolio concepts 1. IP Office / SME solution positioning 2. SME architecture and deployment models

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Dial the shutdown short code to shutdown the card before removing the SD card.
B) Use the Manager application to shutdown the card before removing the SD card.
C) Pull out the card; special shutdown is not required.
D) Use system Monitor to shutdown the card before removing the SD card.

2. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is in After Call Work (ACW).
B) All of the CCR licenses are being used.
C) The CCR Agent is not a CCR administrator.
D) The CCR Agent is not logged into the telephone.
E) The CCR Agent is checked on the user's telephony tab.

3. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

A) Office Video Softphone
B) Office Phone Manager Pro
C) Office Softconsole
D) Office Voice Portal

4. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) SSA Snapshot
B) Debug Manager on DTE port
C) System Monitor with ISDN L3 filter options enabled
D) System Monitor with default filters

5. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) NCID3033211234
B) Ns3033211234
C) NCLI3033211234
D) Nss3033211234

Solutions:

Question # 1
Answer: B

Question # 2
Answer: E

Question # 3
Answer: A

Question # 4
Answer: C

Question # 5
Answer: B

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