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Last Updated: Sep 06, 2026
No. of Questions: 215 Questions & Answers with Testing Engine
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 15% | - Role of ITIL in Service Management - Definitions: Service, Product, Value, Outcome, Utility, Warranty |
| ITIL Management Practices | 30% | - General Management Practices
|
| ITIL Service Value System (SVS) | 20% | - Service Value Chain - Governance - Continual Improvement - ITIL Guiding Principles - Overview of the SVS |
| Service Value Chain Activities | 20% | - Plan - Engage - Design and Transition - Obtain/Build - Deliver and Support - Improve |
| Four Dimensions of Service Management | 15% | - Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology |
ISEB The Foundation Examination - ITIL® Sample Questions:
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
- A. Defining measurable targets
- B. Reviewing measurements and metrics
- C. Creating a baseline
- D. Implementing service and process improvements
What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?
- A. How do we keep the momentum going?
- B. What is the return on investment (ROI)?
- C. How much did it cost?
- D. What is the value on investment (VOI)?
Which one of the following generates demand for services?
- A. Infrastructure trends
- B. Service level agreements (SLA)
- C. Cost of providing support
- D. Patterns of business activity (PBA)
Which of the following would NOT be contained in a release policy?
- A. The risk register for the release
- B. Naming and numbering conventions
- C. Entry and exit criteria of the release into testing
- D. Roles and responsibilities for the release
Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future
- A. 1, 2 and 4 only
- B. All of the above
- C. 2 and 3 only
- D. 1 only
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