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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
B. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
C. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
D. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.

Question 2

What are two benefits of creating user groups for your workspace?
(Select the TWO best answers.)

A. Sets channel management permissions at the workspace level.
B. Assigns default Slack app integrations to users when they start working at the company.
C. Assigns default channels to users when they start working at the company.
D. Notifies a group of members who often need to be notified at once. For example: @managers
E. Sets permissions on who can view your workspace analytics.

Question 3

Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
C. Encourage executives to model this behavior and communicate in public channels themselves.
D. Work closely with the executive team, and have them mandate public channel usage.

Question 4

Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)

A. Create a group direct message (DM) with the 10 employees in the LA region.
B. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
C. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
D. Create a Slack Connect channel with the 10 people aligned to the LA region.

Question 5

Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
C. Encourage executives to model this behavior and communicate in public channels themselves.
D. Work closely with the executive team, and have them mandate public channel usage.

Solutions: