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Salesforce Field-Service-Consultant Exam Syllabus Topics:
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NEW QUESTION 13
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Products Consumed section on the Work Order
- B. The Product Item Transactions Related List on the Product Item
- C. The Work Order Line Item associated with the completed Work Order
- D. The Product Request Line Item associated with the Product
Answer: A
NEW QUESTION 14
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Service Resources
- B. Products Required for Service Appointments
- C. Products Required for Work Order Line Items
- D. Products Required for Work Orders
Answer: C,D
NEW QUESTION 15
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce Touch
- B. Work Order records cannot be updated on a mobile device
- C. Salesforce mobile app
- D. Field service mobile app
Answer: C
NEW QUESTION 16
which work rule should a field service lightning consultant use to assign service resources based on related object records?
- A. resource availability
- B. match field
- C. required resources
- D. extended match
Answer: D
NEW QUESTION 17
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, capture signature, update records, sync device.
- B. Deliver Service Report, update record, sync device, capture signature.
- C. Capture signature, update record, sync device, deliver Service Report.
- D. Capture signature, sync device, update record, deliver Service Report.
Answer: C
NEW QUESTION 18
Which three objects are associated with the work type?
Choose 3 answers
- A. Service appointment
- B. Products
- C. Resource
- D. Skills
- E. Article
Answer: B,D,E
NEW QUESTION 19
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
- A. Field Technician Visualforce Pages
- B. Field Technician Mini-Page Layouts
- C. Field Technician Page Layouts
- D. Field Technician Field Sets
Answer: C
NEW QUESTION 20
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the timesheet entries to the work order line time
- B. Relate the time sheet to the service appointment
- C. Relate the timesheet entries to the service appointment
- D. Relate the time sheet to the work order line item
Answer: A
NEW QUESTION 21
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
- A. Actual start, actual end
- B. Scheduled start, scheduled end
- C. Arrival window start, arrival window end
- D. Earliest start permitted, due date
Answer: D
NEW QUESTION 22
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Aute-generate Work Orders with a 14 daya Generation Timeframe.
- B. Auto-generate Work Orders with a 14 day Generation Horizon.
- C. Associate 2 Work Type called Site Visit to a Maintenance Plan
- D. Associate a Required Skill called Site Visit to a Maintenance Plan.
Answer: B,C
NEW QUESTION 23
Which three objects are associated to the Work Type? Choose 3 answers
- A. Products Required
- B. Service Appointments
- C. Skill Requirements
- D. Resources
- E. Articles
Answer: A,C,E
NEW QUESTION 24
Northern Trail Outfitters has a customer login page on their website and wants to use Marketing Cloud to send an email to customers who need to reset their password. The email needs to be sent as quickly as possible. Their web server should receive a notification when the email is sent.
Which solution should they use?
- A. Triggered Send Definition
- B. Single Send Journey with an API Event entry source
- C. Transactional Messaging API
- D. Multi-Step Journey with an API Event entry source
Answer: C
NEW QUESTION 25
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Managing page layouts and milestone trackers can be done in salesforce1.
- B. Creating Entitlements for Cases and Work Orders must be separated.
- C. Managing page layouts and validation rules can be done in Salesforce Lightning.
- D. Creating Entitlements for Work Orders requires Lightning to be enabled.
Answer: B
NEW QUESTION 26
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. Work Order Line Items require a Service Appointment for a field technician to perform the work.
- B. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- C. Work Order Line Items require a Case for the field technician to perform the work.
- D. All Work Order Line items inherit the required Skills for the associated Asset.
Answer: A
NEW QUESTION 27
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
- A. Update the Work Order Line Item and its associated parent Asset.
- B. Update the Work Order and its associated parent Account.
- C. Update the Case Feed and tag the associated Service Representative.
- D. Update the Service Appointment and its associated parent record.
Answer: A
NEW QUESTION 28
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning mobile permission set to service resources.
- B. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
- C. Create permission sets and assign the field service lightning admin permission set to service resources.
- D. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
Answer: D
NEW QUESTION 29
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