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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) DMCC
B) SIPREC
C) DMS
D) Station-Side (Interception)
E) VoIP Gateway Recording

2. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
C) When there is an incoming call that is put on hold, only the customer side will be recorded.
D) An internal call will not be recorded.

3. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A) It will support rollback by reverting to the 15.1 Date Center
B) It will minimize upgrade downtime risks
C) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
D) It is suitable for small systems only.

4. Happens when the framework installation fails?

A) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
B) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
C) All installation errors Will appear on the alarms page of Element Manager
D) Errors Will appear in black text in the SR tool.

5. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Integration Service Status
B) Recorder Status Summary
C) Configuration Checker
D) Capture Status

Solutions: