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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) RTP Proxy
B) IP Recorder
C) Replay role
D) Recorder Integration Service
E) Screen Recorder

2. Which statement about Central Archive is true?

A) It uses campaigns (rules) to determine which recordings to archive.
B) It archives 100% of recordings (Compliance).
C) The archive role resides on the recorder.
D) It pulls and archives specified recordings from a local recorder only.

3. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Pause monitoring command
B) Cancel monitoring command
C) Start Annotation command
D) Start monitoring command

4. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Set up recording Environtment
B) Create a Member Group
C) Create a phone Data Source
D) Create Phones and Extensions

5. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

A) Audit Test
B) SR Validator
C) WFO setup.exe
D) Avaya WTF Preinstall Utility

Solutions: