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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) collect-digits
C) route-to-digits
D) queue-to

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Log in as root and execute the password command for that user.

3. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) There is no network connection to CLAN.
C) CM version is not matching CMS setup.
D) CMS version is not configured an the system-parameters features farm,

4. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Call Classification
B) Variables in Vectors
C) Call Prompting
D) Adjunct Routing

5. Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A) An agent forgot to log out.
B) The holiday recording was not functioning properly.
C) The Communication Manager was down.
D) The holiday was not administered in the holiday tablet

Solutions: