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Salesforce Plat-UX-102 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Strategy Designer |
| Exam Number: | Plat-UX-102 |
| Passing Score: | 70% |
| Exam Price: | USD 200 (retake: USD 100) |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple-choice, Scenario-based |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60-65 |
| Recommended Training: | Platform Strategy Designer Certification Prep |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Plat-UX-102 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended experience in strategy design, Salesforce solution design, or user experience design |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/platform-strategy-designer |
Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Value Design | 32% | - Strategic direction and rationale - Ethics and value alignment - Value measurement and outcomes - Context and innovation impact |
| Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Stakeholder alignment - Change and adoption enablement |
| Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Integrating UX and technical perspectives - Collaboration with architects and designers - Working with product and business teams |
| Tools and Artifacts | 23% | - Decision-making tools - Strategy mapping and modeling - Documentation and visualization - Design frameworks and methods |
Salesforce Certified Platform Strategy Designer Sample Questions:
Question 1
Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?
A. Increased number of Knowledge articles
B. Decreased bounce rate on document on pages
C. Decreased number of customer cases
Question 2
. Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?
A. Develop a RACI diagram among internal stakeholders only.
B. Start with a phased approach, then address foundational items early.
C. Create a release plan matching calendar-based milestones
Question 3
Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?
A. Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
B. Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
C. Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
Question 4
The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?
A. Perform secondary research on common hardware issues.
B. Conduct an expert interview in consumer device engineering.
C. Hire an engineer with experience in consumer devices.
Question 5
In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7
A. Criteria scorecard
B. Prioritization matrix
C. Business model canvas
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
By Chad
