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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:
1. While testing a business process to approve an expense report, you receive an error. Which tool allows you to review the rule execution to determine the source of the error?
A) The Clipboard tool
B) The Dependency Analyzer
C) The Tracer
D) The Application Profiler
2. The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
A) Review
B) Repair
C) Verification
D) Submission
3. In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a_______________.
A) step that routes to the manager
B) change stage step to allow the employee to route to the manager
C) process that routes to the manager
D) stage to route requests to the manager
4. Which requirement is satisfied by configuring a service level agreement?
A) Transaction dispute cases are considered more urgent than address change cases.
B) A transaction review is completed within 24 hours.
C) Users are notified when they receive an assignment.
D) Requests from customers with elite status go to a dedicated work group.
5. A data page holds product information and has the Reload if Older Than field set to 30 minutes.
The data page is created at 7:43. The user then performs the following actions: 8:10 the user refreshes the product information 8:45 the user refreshes the product information At what time is the data page reloaded?
A) 8:45
B) 8:10
C) 8:13
D) 8:40
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
By Geraldine
