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Pegasystems PEGACPDC26V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Decisioning Consultant 26 (Pega Customer Decision Hub '26) |
| Exam Number: | PEGACPDC26V1 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD $190 |
| Exam Format: | Multiple-choice, Drag-and-drop, Scenario-based |
| Related Certifications: | Certified Pega Data Scientist Certified Pega Lead Decisioning Architect |
| Passing Score: | 70% |
| Real Exam Qty: | 60 |
| Recommended Training: | Decisioning Consultant Learning Path (Pega Customer Decision Hub '26) |
| Exam Registration: | Pearson VUE Registration |
| Exam Way: | Online proctored or Onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Pega recommends completing the Decisioning Consultant learning path on Pega Academy and having familiarity with Pega Customer Decision Hub '26 capabilities. |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Decision Strategies | 25% | - Create and understand decision strategies - Predictive and adaptive analytics - Create eligibility rules using customer risk segments - Create engagement strategies using customer credit score |
| Topic 2: Business Agility in 1:1 Customer Engagement | 5% | - Revision Manager - Change management processes |
| Topic 3: Channels | 10% | - Real-time containers - Send offer emails - Create a real-time container - Share action details with third-party distributors |
| Topic 4: AI and Arbitration | 8% | - Action arbitration - Action prioritization with AI - Prioritize actions with business levers |
| Topic 5: Engagement Policies | 15% | - Define customer engagement policies - Create and manage customer journeys - Create an engagement strategy |
| Topic 6: Contact Policy and Volume Constraints | 13% | - Avoid overexposure of actions on outbound - Limit action volume on outbound - Avoid overexposure of actions |
| Topic 7: Next-Best-Action Concepts | 12% | - Optimize the Next-Best-Action strategy - Optimize customer value in the contact center - Define the starting population - One-to-one customer engagement - Customer engagement blueprint - Essentials of always-on outbound |
| Topic 8: Actions and Treatments | 12% | - Define an action for outbound - Present a single offer on the web - Define and manage customer actions |
By Ford
