Exam Code: ITIL-DSV
Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional

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Updated: Sep 20, 2026

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ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 2	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 4	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 5	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 6	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 7	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

ITIL ITIL-DSV Exam Overview:

Certification Vendor:	AXELOS / PeopleCert
Exam Name:	ITIL 4 Specialist: Drive Stakeholder Value
Exam Number:	ITIL-DSV / ITL4SDSV / ITIL4DSV
Available Languages:	Japanese, German, Spanish, French, English, Polish, Chinese, Portuguese (Brazil), Italian
Exam Duration:	90 minutes
Exam Price:	$611 - $650 USD (approximate voucher price)
Related Certifications:	ITIL 4 Specialist Modules ITIL 4 Managing Professional ITIL 4 Foundation
Exam Format:	Multiple choice, Web-proctored online, Closed book
Certificate Validity Period:	Unlimited
Real Exam Qty:	40
Passing Score:	70% (28 out of 40)
Recommended Training:	PeopleCert Accredited Training Organizations AXELOS Official Training Providers
Exam Registration:	PeopleCert Registration
Sample Questions:	ITIL ITIL-DSV Sample Questions
Exam Way:	Online web-proctored, 24/7 scheduling; no onsite option
Pre Condition:	ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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