Exam Code: ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name: ITIL 4 Specialist: Create, Deliver and SupportExam
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional

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Updated: Jul 25, 2026

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:

Certification Vendor:	AXELOS / PeopleCert
Exam Name:	ITIL® 4 Specialist: Create, Deliver and Support
Exam Number:	ITIL-4-Specialist-Create-Deliver-and-Support
Related Certifications:	ITIL 4 Foundation ITIL 4 Managing Professional
Real Exam Qty:	40
Exam Format:	Multiple Choice, Closed Book, Proctored
Certificate Validity Period:	3 years
Available Languages:	English, French, German, Spanish, Portuguese, Japanese, Chinese, Arabic, Dutch
Exam Price:	$495 USD
Exam Duration:	90 minutes
Passing Score:	70% (28/40)
Recommended Training:	AXELOS Accredited Training Providers
Exam Registration:	PeopleCert Official Registration
Sample Questions:	ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions
Exam Way:	Online proctored or onsite at accredited centers
Pre Condition:	ITIL 4 Foundation certification + completion of accredited training course
Official Syllabus URL:	https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 2	ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 3	Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 4	Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
Topic 5	Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 6	Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 7	Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 8	Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.\| :

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

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