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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?
A) The Smart AC adapter output must be at or above the recommended input level of the HP notebook before the HP notebook can start up.
B) The Smart AC adapter output is compatible with any notebook, but output wattage above the recommended level for the notebook can result in excessive internal heat causing fans to run continually.
C) The Smart AC adapter output must be at or below the recommended input level of the HP notebook before the HP notebook can start up.
D) The Smart AC adapter output is compatible with any notebook, but output wattage below the recommended level for the notebook can cause limited functionality.
2. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?
A) Both have command-line interfaces to type the information into the CMOS.
B) Both can be loaded and run from the command line while Windows is running.
C) Both can be loaded and run from a USB drive.
D) Both are part of the BOIS update and can be run natively from the HP notebook.
3. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?
A) Digital Product Keys (DPK)
B) Microsoft Genuine Firmware (MGF)
C) Genuine Product Chipset (GPC)
D) Authentic Version ROM (AVR)
4. What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?
A) the support label
B) the system board label
C) the flexbuild label
D) the technician data label
5. Where should you look for warnings and instructions regarding safety precautions when servicing HP products?
A) on the computer and on any replacement parts
B) on the computer and on HP service blog posts
C) in the service manual and on HP service blog posts
D) in the service manual only because it is the only accepted source for accurate knowledge
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
By Maria
