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HP HP2-B110 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP Imaging and Printing Supplies |
| Exam Number: | HP2-B110 |
| Available Languages: | English, German, Other supported languages |
| Exam Price: | Varies by location (administered by Pearson VUE / HP Partner Portal) |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | ≈50 |
| Exam Format: | Multiple choice |
| Related Certifications: | HP2-B109 Selling HP Printing and Personal Systems Hardware HP2-B100 Selling HP Imaging and Printing Solutions HP2-B112 HP Document Workflow - Technical |
| Certificate Validity Period: | Varies by certification program |
| Passing Score: | 70% |
| Sample Questions: | HP HP2-B110 Sample Questions |
| Exam Way: | Computer-based via Pearson VUE or HP Partner Portal online delivery |
| Pre Condition: | Recommended 6–12 months sales experience in imaging/printing solutions |
| Official Syllabus URL: | https://www.hp.com/go/ExpertONE |
HP HP2-B110 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer and Market Analysis | - Market and Competitive Landscape
|
| Topic 2: Sales Strategies and Benefits | - Product Knowledge and Value Proposition - Consequences of Fake Supplies - Driving Sales - Why HP Supplies |
| Topic 3: Understanding HP and its Products | - Why HP - HP Imaging and Printing Supplies Overview |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Question 1
Which statement is true regarding the security label in HP Inkjet cartridges?
A. Only value cartridges and photo packs have a security label.
B. Depending on the region, not all Inkjet cartridges have a security label.
C. All Inkjet cartridges have a security label on the back of the packaging.
D. The security label has to be on the ink cartridge itself, not on the packaging.
Question 2
Which list appropriately demonstrates the order in which the laser printing process occurs?
A. Charging, development, transfer, exposure, fusing, discharging
B. Charging, expose, development, transfer, fusing, cleaning
C. Charging, expose, deploy, transfer, fusing, pickup
D. Expose, charging, transfer, development, cleanup, fusing
Question 3
Which customer is ideally suited to the HP Win-Back program? (Select two.)
A. HP EB customers
B. Channel partners
C. Lost customers
D. HP loyal customers
E. Home users
F. Switchers
Question 4
What best describes the challenges of office papers?
A. Ink and laser printing have the same paper requirements, so office paper just needs to be cheap.
B. Ink is liquid and toner is dry. so office paper needs to be designed for each technology and those papers should only be used in the appropriate printer
C. Ink is absorbed, and toner is heated, so office paper needs to handle both technologies.
D. Toner needs to be absorbed by the paper so laser paper has a special porous surface coating.
Question 5
What is a risk of using counterfeit cartridges?
A. Customers generally pay more for counterfeit cartridges.
B. Counterfeit cartridges generally produce print documents with unacceptable quality.
C. HP will bring legal action against customers who use counterfeit cartridges.
D. Counterfeit products can damage a printer.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C,F | Question 4 Answer: B | Question 5 Answer: D |
By Alston
