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Exam Code: C_C4HCBU1808
Exam Name: SAP Certified Application Associate - SAP Commerce Cloud Business User
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

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C_C4HCBU1808

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Updated: Sep 26, 2026

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SAP C_C4HCBU1808 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - SAP Commerce Cloud Business User (1808)
Exam Number:C_C4HCBU1808
Real Exam Qty:80
Available Languages:English
Certificate Validity Period:12 months
Exam Price:USD 500 (may vary by region)
Related Certifications:SAP Certified Development Associate - SAP Commerce Cloud
SAP Certified Application Associate - SAP Commerce Cloud Developer
Exam Format:Multiple Choice, Multiple Response
Passing Score:65%
Exam Duration:180 minutes
Recommended Training:SAP Commerce Cloud Business User Training Courses
SAP Learning Journey: SAP Commerce Cloud Business User
Exam Registration:SAP Certification Portal
Sample Questions:SAP C_C4HCBU1808 Sample Questions
Exam Way:Online proctored or onsite testing via SAP authorized exam centers
Pre Condition:Basic knowledge of SAP Commerce Cloud business processes is recommended. No mandatory prerequisite certification.
Official Syllabus URL:https://training.sap.com/certification/c_c4hcbu1808-sap-certified-application-associate-sap-commerce-cloud-business-user/

SAP C_C4HCBU1808 Exam Syllabus Topics:

SectionObjectives
Topic 1: Product Content Management- Product Information Management (PIM)
  • 1. Data imports and synchronization
    • 2. Managing product attributes and media
      - Product Data Modeling
      • 1. Products, variants, and classifications
        • 2. Catalog management and versions
          Topic 2: SAP Commerce Cloud Fundamentals- Business User Roles and Navigation
          • 1. User roles and permissions in Commerce Cloud
            • 2. Backoffice navigation and personalization
              - Architecture Overview
              • 1. SAP Commerce Cloud system architecture and components
                • 2. Cloud deployment concepts and environments
                  Topic 3: Merchandising and Storefront Management- Search and Navigation
                  • 1. Search result optimization
                    • 2. Faceted search configuration
                      - Assortments and Categories
                      • 1. Category structure and navigation
                        • 2. Product placement and merchandising rules
                          Topic 4: Customer and Order Management- Customer Management
                          • 1. Customer service operations in Backoffice
                            • 2. Customer accounts and profiles
                              - Order Lifecycle
                              • 1. Order creation and processing
                                • 2. Returns and refunds handling
                                  Topic 5: Marketing and Promotions- Promotion Management
                                  • 1. Coupons and discount rules
                                    • 2. Creating and managing promotions
                                      - Personalization
                                      • 1. Targeting and segmentation concepts
                                        • 2. Content personalization rules

                                          SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:

                                          Question #1

                                          In which user interface do you create a new variant of an existing base product? (2)

                                          • A. BackOffice Product Cockpit
                                          • B. hybris Administration Console
                                          • C. SmartEdit
                                          • D. BackOffice Administration Cockpit
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,D  🗳️

                                          Question #2

                                          Which of the following data can be integrated with SAP Commerce via SAP Integrations out-of-the-box? (3)

                                          • A. Price data
                                          • B. Stock data
                                          • C. Order data
                                          • D. Search profile data
                                          • E. Promotion data
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B,C  🗳️

                                          Question #3

                                          What document does a business analyst produce during the initiation phase?

                                          • A. Foundation workshop agenda
                                          • B. High-level requirement list
                                          • C. Quality assurance documentation
                                          • D. End-user documentation
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

                                          Question #4

                                          Which checkout scenarios are supported out-of-the-box in the SAP Commerce, B2C accelerator? (2)

                                          • A. Guest checkout
                                          • B. Express checkout
                                          • C. Guided selling checkout
                                          • D. One-click checkout
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B  🗳️

                                          Question #5

                                          Which out-of-the-box features do Commerce Customizations provide? (2)

                                          • A. Personalized search results
                                          • B. Personalized prices
                                          • C. Personalized product bundles
                                          • D. Personalized promotions
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,D  🗳️

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