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Salesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Communications Cloud Accredited Professional (AP-203) |
| Exam Number: | AP-203 |
| Exam Price: | $200 USD |
| Available Languages: | English |
| Related Certifications: | Salesforce Industries CPQ Accredited Professional Salesforce Industries Billing Accredited Professional Salesforce Omnistudio Accredited Professional |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 45-60 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Salesforce Industries (Vlocity) Learning Resources Salesforce Trailhead Communications Cloud Modules |
| Exam Registration: | Kryterion Webassessor Registration Salesforce Accredited Professional Certifications |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored exam via Kryterion/Webassessor or Salesforce certification platform |
| Pre Condition: | No formal prerequisites required; familiarity with Salesforce Industries (Vlocity) and Communications Cloud is recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/accredited-professional |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Topic 2: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Topic 3: Pricing, Billing, and Monetization | - Communications industry billing concepts - Usage-based pricing models |
| Topic 4: OmniStudio and Low-Code Configuration | - FlexCards for UI composition - OmniScript design and execution - DataRaptor and Integration Procedures |
| Topic 5: Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?
- A. Access the entire architecture to identify application that can be decommission.
- B. Harmonize their business plan to reduce the complexity
- C. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- D. Handle the complex business processes manually outside the IT landscape.
Correct Answer: A,B 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?
- A. Access the entire architecture to identify application that can be decommission.
- B. Harmonize their business plan to reduce the complexity
- C. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- D. Handle the complex business processes manually outside the IT landscape.
Correct Answer: A,B 🗳️
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa. Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Customer can choose their plan from all pricing books.
- B. Migrating in/out from bundle offer
- C. History of subscription updates and traceability
- D. Supported by digital commerce API
- E. Service Continuity
Correct Answer: B,C,E 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users. What should a Consultant propose to meet UC ' s requirements?
- A. Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
- B. Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
- C. Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
- D. Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
Correct Answer: B 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
Universal Connect (UC) sells eight similar home phone commercial offerings to its customers. UC requires that all commercial offerings decompose to the same Customer Facing Service (CFS) technical product. What should a Consultant recommend to achieve this requirement?
- A. Create multiple decomposition relationships from all commercial offerings to the same Technical product and set the order scope on technical product to Order Item.
- B. Create one decomposition relationship each from all commercial offerings to the same Technical product.
- C. Create one decomposition relationship via one parent class product for all commercial offerings.
- D. Create multiple decomposition relationships from all commercial offerings to the same Technical Product and set the order scope on technical product to Account.
Correct Answer: C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
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