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Cisco 642-243 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Unified Contact Center Enterprise Support |
| Exam Number: | 642-243 |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 44-70 |
| Exam Price: | $300 USD |
| Exam Format: | Multiple Choice, Multiple Answer, Simulations |
| Exam Duration: | 90 minutes |
| Recommended Training: | Cisco Official UCCE Training |
| Exam Registration: | Pearson VUE Cisco Exam Registration |
| Sample Questions: | Cisco 642-243 Sample Questions |
| Exam Way: | Retired; originally delivered via Pearson VUE authorized test centers |
| Pre Condition: | No official prerequisites; recommended knowledge of UCCE architecture, Windows OS, and basic networking |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 642-243 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Scripting | 25% | - IVR scripting with microapps - Advanced routing techniques - Script Editor fundamentals |
| Maintenance and Operations | 20% | - Software updates and patches - Backup and restore procedures - System monitoring and health checks |
| UCCE Architecture and Components | 30% | - Call flow concepts and terminology - Solution components and functions - Deployment models and design considerations |
| Troubleshooting and Support | 25% | - Diagnostic tools and utilities - Call flow and connectivity troubleshooting - Log analysis and fault isolation - Performance issue resolution |
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