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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Which log file contains call-processing information from services such as Cisco Unified CallManager and Cisco Unified CallManager CTI Manager?

A) CTI trace
B) CDROnDemand
C) SDI trace
D) SDL trace

2. You have two Cisco Unified CallManager clusters each using endpoint authentication. You have moved a small group of users from Cluster 1 to Cluster 2 and now their phones are failing to register with Cluster 2. Each phone displays the error message "failure to authenticate on the CTL file".
Which step should be taken to resolve this issue?

A) Perform a factory reset on each IP phone so the correct CTL file can be downloaded.
B) Press the Settings button on each IP phone, select the Security Configuration menu, and reset the trust list.
C) Reset each IP phone so the correct CTL file can be downloaded.
D) Restart the Cisco CTL Provider and the Cisco Certificate Authority Proxy Function.

3. Cisco CallManager 5.0 has just been deployed in two locations across a wide-area link. A distributed model with an intercluster trunk has been used. When you call an IP phone at the remote site the phone rings, but as soon as the other person picks up the phone, the call is dropped.
Where should you look to diagnose the problem?

A) system parameters
B) Cisco Unified CallManager group
C) locations
D) media resource group
E) Cisco Unified CallManager CTI traces

4. Cisco Unified Communications Manager failed to register with the Cisco SAF Forwarder. Assuming that the Cisco IOS SAF Forwarder is configured correctly, which minimum configuration would be needed on Cisco Unified Communications Manager to test registration?

A) SAF trunk, SAF security profile, Cisco SAF Forwarder, and CCD requesting service
B) SAF trunk, SAF security profile, Cisco SAF Forwarder, and CCD advertising service
C) SAF trunk, CCD requesting service, and CCD advertising service
D) SAF trunk, SAF security profile, Cisco SAF Forwarder, CCD requesting service, and CCD advertising service
E) SAF trunk, SAF security profile, and Cisco SAF Forwarder

5. Nine users in a branch office frequently have audio conferences with each other and their clients who call in from the PSTN. They frequently report poor audio quality during conference calls. A 500 kb/s WAN link connects the branch office and headquarters, which hosts the Cisco Unified Communications Manager cluster.
Which troubleshooting solution most directly improves their audio quality during conference calls?

A) Enable hardware conferencing on the branch router and integrate with Cisco Unified CM.
B) Enable LLQ on the branch router and the headquarters router.
C) Enable hardware conferencing on the headquarters router and integrate with Cisco Unified CM.
D) Enable software conferencing in headquarters internal to Cisco Unified CM.

Solutions: