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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants sales reps to be able to give customers access to key files without setting up an Experience Cloud site.
Which Salesforce feature satisfies this requirement?

A) Chatter link
B) File sharing link
C) Email template

2. Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations.
Which key metric should the consultant include in the dashboard?

A) Number of updated opportunities
B) Number of marketing qualified leads (MQL)
C) Number of outbound calls made over a period of time

3. During end-to-end testing, users report that a key business process is missing a step.
What should a consultant do first to resolve the issue?

A) Revise the test scripts and ask users to repeat the testing.
B) Change the solution to meet the needs of the users and update the training materials.
C) Work with key stakeholders to determine if a change to the requirements is necessary to go-live,

4. The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?

A) It can summarize records by Currency fields.
B) It can show roll-up summary fields for Currency fields.
C) It can display up to 10 fields per card.

5. After Cloud Kicks implemented Sales Cloud Einstein, a consultant realizes they are unable to activate all of the features.
Which step should the consultant take to troubleshoot the issue?

A) Confirm users have the feature license assigned.
B) Reconfigure the Einstein Lead Scoring app.
C) Check the Sales Insights Integration User profile configuration.

Solutions: