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Salesforce Certified B2C Solution Architect Sample Questions:

1. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A) Develop login flows to change the user's session security level to initiate third-party identity verification.
B) Maintain GAuth tokens for existing Experience Cloud profiles.
C) Implement high-assurance requirements for Experience Cloud profiles.
D) Add a login flow that defines the scope of user access authorized by authentication providers.
E) Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.

2. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
B) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
C) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
D) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
E) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

3. A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers

A) Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.
B) Use Service Cloud to text all registered customers when any product comes back in stock.
C) Call real-time inventory services on product and cart pages to confirm that inventory has not changed.
D) Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.
E) Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.

4. Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

A) Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
B) The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
C) Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
D) Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
E) Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.

5. A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers

A) Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
B) B2C Commerce order management does not support complex or advanced use cases.
C) The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
D) Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
E) Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.

Solutions: