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Last Updated: Sep 07, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Value Chain Activities | 15% | - Improve - Engage - Deliver and support - Obtain/build - Design and transition - Plan |
| Guiding Principles | 18% | - Optimize and automate - Focus on value - Start where you are - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Progress iteratively with feedback |
| ITIL Service Value System | 20% | - Service value chain - Continual improvement - Governance - Practices - Guiding principles |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers |
| ITIL Management Practices | 17% | - General management practices
|
| Four Dimensions of Service Management | 18% | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Welche Vorgehensweise minimiert die Auswirkungen auf den normalen Servicebetrieb durch die Verwaltung von Ressourcen als Reaktion auf ungeplante Reduzierungen der Servicequalität?
A. Vorfallmanagement
B. Kontinuierliche Verbesserung
C. Aktivierung ändern
D. Service-Level-Management
Question 2
Welche Vorgehensweise verbessert die Kunden- und Benutzerzufriedenheit, indem sie die negativen Auswirkungen von Serviceunterbrechungen reduziert?
A. Vorfallmanagement
B. Serviceanforderungsverwaltung
C. Änderungsmanagement
D. Service-Level-Management
Question 3
Welche Schlüsselaktivität wird im Schritt „Haben wir unser Ziel erreicht?“ des Modells der „kontinuierlichen Verbesserung“ durchgeführt?
A. Verbesserungsmaßnahmen durchführen
B. Definieren Sie messbare Ziele
C. Führen Sie Basisbewertungen durch
D. Messungen und Metriken auswerten
Question 4
Was hilft bei der Diagnose und Lösung eines einfachen Vorfalls?
A. Problempriorisierung
B. Bildung eines temporären Teams
C. Schnelle Eskalation
D. Die Verwendung von Skripten
Question 5
Welche gemeinsame Aktivität eines Dienstanbieters und eines Dienstkonsumenten gewährleistet eine kontinuierliche gemeinsame Wertschöpfung?
A. Serviceangebot
B. Leistungserbringung
C. Service-Beziehungsmanagement
D. Serviceverbrauch
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: C |
Moses
Raymond
Tobias
Abigail
Camille
Eleanore
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