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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A. Contact BE by phone or using Sametime chat.
B. E-mail BE notifying them of the upcoming customer PMR.
C. Fill in the "NEXT QUEUE" field with the FE feedback queue.
D. Increase the AQS set level up to 6.

Question 2

What is the main purpose of ECuRep?

A. It is the repository for all customer PMR data.
B. It is the data repository for product Component IDs.
C. It is the data repository for manuals.
D. It is the repository for product download.

Question 3

When a FrontEnd engineer receives a PMR, which steps must always be taken?

A. The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
B. The engineer must Code CT in the PMR and send the PMR to the work queue.
C. The engineer must take Ownership and then contact the customer.
D. The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.

Question 4

What action must always be performed before submitting a new DCF technote?

A. Forward the PMR to the BackEnd.
B. Ask the customer if they agree to open a technote.
C. Install the DCF Item Creator application.
D. Check for duplicate items in CAST or the Technote Database.

Solutions: