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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Resend the invite.
C) Tell John to be patient and wait for the email to arrive.
D) Submit a ticket to Genesys Cloud support.
E) Reset John's password and let him know the password to log in with.

2. How do you represent your organization when you contact the Genesys Cloud support team?

A) Organization ID
B) Agent Name
C) ID
D) Company Name

3. Which button would you click to mute yourself when on a call?

A) Microphone
B) Phone with down arrow
C) Dialpad
D) Vertical bars
E) Drop-down arrow

4. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Create a role for former users and add the user to that role.
B) Set the user to Inactive for 30 days, then delete the user account.
C) Rename the user account.
D) Reset the user's password.

5. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) Yes
B) No

Solutions: