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Last Updated: Jul 26, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support and Troubleshooting Fundamentals | 16% | - Outline maintenance and upgrade procedures - Identify common issues and resolution paths - Understand logging and monitoring tools |
| Topic 2: Define Key IT Service and Asset Management Products | 22% | - Describe integration capabilities between Tivoli products - Understand ITIL alignment with IBM solutions - Identify IBM Tivoli Service Delivery portfolio components |
| Topic 3: Plan Implementation and Integration | 18% | - Outline installation and configuration steps - Identify integration points with existing systems - Address security and access control requirements |
| Topic 4: Understand Customer Requirements and Business Context | 20% | - Identify stakeholders and use cases - Gather business and technical requirements - Map requirements to solution capabilities |
| Topic 5: Create and Justify Solution Design Recommendations | 24% | - Design high-level architecture - Recommend product licensing and deployment models - Define scalability and performance considerations |
1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?
A) Badly configured processes
B) Badly configured workflows
C) Badly configured actions
D) Badly configured cron tasks
2. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?
A) IBM Tivoli Integration Composer
B) Migration Manager
C) Custom Server Extensions for TADDM
D) Custom Server Templates for TADDM
3. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Assessment; part of IBM SmartCloud Control Desk
D) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
4. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)
A) Application specialists
B) Process owners
C) System engineers
D) Application engineers
E) Process experts
5. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
A) IBM Tivoli Asset Discovery for Distributed
B) IBM Tivoli Endpoint Manager for Software Use Analysis
C) IBM License Metric Tool
D) IBM Tivoli Application Dependency Discovery Manager
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B,E | Question # 5 Answer: A |
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