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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. Which ONE model is used for planning the training the support that people need as they adapt to change?

A) The Concerns-Based Adoption Model.
B) The Change Control Process Model.
C) The Capability Maturity Model.
D) The Corporate Training Plan.

2. Which of the following describes a 'rich picture'?

A) A UML class diagram showing both attributes and operations.
B) A swim-lane diagram highlighting the most costly processes.
C) A free-format drawing of a business situation under investigation.
D) An organisation chart showing the most important stakeholders.

3. Which of the following actions could sustain business change?

A) Develop the coaching skills of selected staff members.
B) Establish clear benefits for selected, powerful stakeholders.
C) Ensure that improved staff performance is not rewarded.
D) Retain the previous system and its associated processes.

4. When are the acceptance criteria for user acceptance testing defined?

A) When the deliverables of the requirements analysis have been agreed.
B) When the users have had the opportunity to use the software for a period of time.
C) When the software has been completed and has passed system testing.
D) When the deliverables of the system design have been agreed.

5. During a workshop, it is useful to ask participants to come up with ideas which are listed for later evaluation. What is this technique called?

A) Mind Mapping.
B) Mess Finding.
C) Brainstorming.
D) Round Robin.

Solutions: