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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users.
What should a Consultant propose to meet UC's requirements?

A) Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
B) Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
C) Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
D) Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.

2. Which of the following are supported KPI Type values for Retail Store KPI records?

A) Price
B) Facing
C) Revenue
D) Promotion
E) Units

3. A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product's complexity, and even after studying, it doesn't prevent mistakes in the quotes.
What two options need to be implemented to improve the current situation?

A) Create an order validation task in the Order Fulfillment process.
B) Configure steps in the Order Fulfillment process to guide the product configuration.
C) Configure Advanced Rules to validate the quote configuration.
D) Implement the Guided Sales using OmniScripts.

4. Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?

A) Use OmniOut and add the existing OmniScript and FlexCards.
B) Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.
C) Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
D) Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.

5. For an Enterprise Sales Management quoting journey for fixed-line products for an enterprise customer, United Telecom needs to have a feasibility check for the requested product for desired locations.
Which of the following features can meet the requirement?

A) Location Based Serviceability
B) Product Availability Rules
C) Location Based Feasibility
D) Product Eligibility Rules

Solutions: