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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 1
B) 2
C) 3
D) 4

2. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Internet Explorer 11.0 32 bit
B) Google Chrome 74.0 64 bit
C) Firefox 66.0 32 bit
D) Microsoft Edge 64 bit

3. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Callback Assist
B) Avaya IX ™M Workspaces
C) Avaya Agent Desktop
D) Avaya IX ™ Workplace

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It documents the details, and quantifies the cost.
C) It proposes, communicates, and agrees upon the detailed solution.
D) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

5. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 1100
B) 550
C) 2200
D) 4450

Solutions: