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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time of Day Forwarding
B) Incoming Call Route Fallback Destination
C) Time Profile
D) Forward Hunt Group Calls

2. What does "IMAP support" mean in the IP Office UMS service?

A) All messages are forwarded to my email account and deleted on my phone.
B) I can receive voicemail messages only using MS Outlook.
C) I can see/listen to voicemail messages by Web browser.
D) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
E) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.

3. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A) Universal Messaging Service
B) Visual Voice
C) Voicemail Display
D) Integrated Messaging

4. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?

A) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
B) IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module

5. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add a 9 to the prefix field on the line form of the outgoing trunks.
B) This is not supported on Avaya IP phones.
C) Add a Short Code to the User for secondary Dial tone.
D) Add an extra 9 in the telephone number field of the ARS Short Code.

Solutions: