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Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Exam Format: | Multiple-choice, Scenario-based questions, Multiple-select |
| Available Languages: | French, Spanish, German, English, Portuguese (Brazil), Japanese |
| Exam Price: | USD 200 + applicable taxes |
| Passing Score: | 78% |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant日本語 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integrations | 10% | - Third-party system integration - Data exchange and synchronization - CTI and telephony integration |
| Contact Center Analytics | 10% | - Data-driven improvement - Key metrics and KPIs tracking - Report and dashboard design |
| Knowledge Management | 12% | - Article lifecycle, versioning and visibility - Knowledge base design and implementation - Data categories and access control - Case deflection and knowledge adoption |
| Service Cloud Solution Design | 15% | - Scalability and maintainability - Capabilities, limitations and trade-offs - Solution design based on requirements - Security, compliance and performance optimization |
| Industry Knowledge | 12% | - Business challenges, risks and outcomes - Contact center metrics and KPIs - Types of contact centers and their characteristics |
| Case Management | 13% | - End-to-end case lifecycle design - Entitlements, milestones and SLAs - Case deflection and self-service - Automation: assignment rules, escalation, workflow |
| Implementation Strategies | 12% | - Licensing and deployment considerations - Data migration, quality and governance - Training and adoption planning - Consulting engagement lifecycle |
| Intake and Interaction Channels | 13% | - Designing intake channels - Configuration best practices - Digital engagement and omni-channel - Email, web, social, phone and messaging channels |
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