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Apple SUP-2026 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Device Support |
| Exam Number: | SUP-2026 |
| Passing Score: | 75% |
| Certificate Validity Period: | No fixed expiration (certification remains valid for the corresponding product release) |
| Available Languages: | English, Additional languages (varies by region) |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-choice (single-select), Multiple-choice (multiple-select), Online proctored |
| Related Certifications: | Apple Certified Support Professional (ACSP) |
| Exam Price: | USD 149 |
| Real Exam Qty: | Approximately 80 |
| Sample Questions: | Apple SUP-2026 Sample Questions |
| Exam Way: | Online proctored exam delivered through Pearson OnVUE. |
| Pre Condition: | No prerequisite certification is required. Apple recommends completing the Apple Device Support course and gaining hands-on experience supporting Apple devices. |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%202025%20EN.pdf |
Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Device Management | - Management technologies
|
| Device Setup and Configuration | - Initial device setup
|
| Privacy and Security | - Security features
|
| Networking and Sharing | - Network connectivity
|
| Diagnostics and Troubleshooting | - Support procedures
|
Apple Device Support Sample Questions:
1. Use this image to answer the question.
What does this iPhone Privacy Warning message indicate?
A) Private Wi-Fi Address is disabled for this network
B) iOS has detected a spoofed MAC address on the network
C) Local network access is enabled for a third-party app
D) Limit IP Address Tracking is disabled for this network
2. Which two locations are app preference files typically stored on a Mac?
A) /Library/Preferences
B) /Users/Preferences
C) -/Library/Logs
D) /Library/Application Support/Preferences
E) -/Library/Preferences
3. Which of these do you do to create a System Diagnostics report?
A) In Activity Monitor, click the Information button, and choose System Diagnostics from the pop-up menu.
B) In Console, click the "System diagnostic options" button, and choose System Diagnostics from the pop-up menu.
C) In Activity Monitor, go to View > Run System Diagnostics.
D) In Console, go to View > run System Diagnostics.
4. ACME, Inc.'s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM. Which feature MUST ACME'S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?
A) eSIM Plan Transfer
B) eSIM Quick Transfer
C) eSIM Carrier Transfer
D) eSIM Convert
5. A user-owned iPhone can no longer access managed organization resources. Which user action could cause this?
A) Releasing the device from Apple Business
B) Unenrolling from the organization's device management service
C) Disabling supervision
D) Signing out of their unmanaged Apple Account
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,E | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
By Larry
