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Pegasystems PEGAPCDC86V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Pega Certified Decisioning Consultant (PCDC) 86V1 Exam |
| Exam Number: | PEGAPCDC86V1 |
| Passing Score: | 70% |
| Exam Price: | $175 USD |
| Related Certifications: | Pega Certified Decisioning Architect (PCDA) Pega Certified System Architect (PCSA) |
| Available Languages: | English |
| Certificate Validity Period: | 1 year |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Pega Academy - Decisioning Consultant Learning Path |
| Exam Registration: | Pega Certification Registration |
| Sample Questions: | Pegasystems PEGAPCDC86V1 Sample Questions |
| Exam Way: | Online proctored exam via Pegasystems certification platform |
| Pre Condition: | Pega Certified System Architect (PCSA) recommended or equivalent experience in Pega Platform and decisioning concepts |
| Official Syllabus URL: | https://www.pega.com/education/certification |
Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
| Customer Decision Hub | - Business Issues, Groups, and Strategies - Next-Best-Action (NBA) framework |
| Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Next-Best-Action Designer | - NBA Designer configuration - Action prioritization and proposition management |
| Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Retail store
- B. Billboard
- C. Chatbot
- D. Television
Correct Answer: C,D 🗳️
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. Add a new Group By component for the mortgage limit calculation.
- B. A new proposition filter needs to be configured in the strategy to filter on customer income.
- C. The score calculation is independent of the strategy and no change is required.
- D. Remap the scorecard property in the decision strategy for the change to take effect.
Correct Answer: B 🗳️
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. Credit card status
- B. Credit card number
- C. No annual fee credit card
- D. 1% cash back credit card
Correct Answer: A,C 🗳️
To which types of decisions can Pega Customer Decision Hub be applied?
- A. Determining how to retain a customer
- B. Determining how to optimize the product portfolio to increase market share
- C. Determining why response rates for a campaign in one region are below average
- D. Determining the cause of a customer's problem
Correct Answer: C 🗳️
HOTSPOT
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers.
The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
Correct Answer:
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