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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Passing Score: | 65% (26 out of 40 questions) |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Real Exam Qty: | 40 |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple-choice questions, Closed book, Online proctored or onsite |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified) |
| Recommended Training: | AXELOS ITIL 4 Overview PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL Foundation Certification Page |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Information and technology - Organizations and people |
| Topic 2: Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| Topic 3: ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Service management practices - Technical management practices |
| Topic 4: ITIL Service Value System (SVS) | - Continual improvement - Governance - Service value chain - Guiding principles |
EXIN ITIL Foundation (V4) Sample Questions:
1. When should a workaround be created?
A) When a potential permanent solution has been identified
B) When a problem cannot be resolved quickly
C) As soon as possible, once the incident is logged
D) After the resolution of a problem
2. What is the definition of a known error?
A) A cause, or potential cause, of one or more incidents
B) An unplanned interruption to a service, or reduction in the quality of a service
C) A problem that has been analyzed and has not been resolved
D) Any change of state that has significance for the management of a service or other configuration item (CI)
3. Which is a purpose of release management?
A) To handle user-initiated service requests
B) To move hardware and software to live environments
C) To protect the organization's information
D) To make new and changed services available for use
4. Which statement about known errors and problems is CORRECT?
A) Known errors are managed by technical staff, problems are managed by service management staff
B) Known error is the status assigned to a problem after it has been analysed
C) Known errors cause vulnerabilities, problems cause incidents
D) A known error is the cause of one or more problems
5. What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
A) An internal change
B) A standard change
C) A normal change
D) An emergency change
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
By Alvin
