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ICDL ISEB-ITILV3 Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert (formerly ISEB / BCS) |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL v3) |
| Exam Number: | ISEB-ITILV3 |
| Passing Score: | 65% (26 out of 40 questions) |
| Related Certifications: | ITIL Managing Professional ITIL 4 Foundation ITIL Strategic Leader |
| Certificate Validity Period: | 3 years (PeopleCert certification scheme; earlier ITIL v3 versions were lifelong) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice, Closed Book |
| Exam Price: | USD 200–350 (varies by region and provider) |
| Available Languages: | Spanish, German, English, French, Japanese |
| Recommended Training: | AXELOS ITIL Resources PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview (PeopleCert) |
| Exam Way: | Computer-based exam (online proctored or test center via PeopleCert) |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation-5 |
Get to know about the Registration Process for ISEB-ITILV3 Exam:
Steps to register for the ISEB-ITILV3 Exam explained in the ISEB-ITILV3 exam dumps are given as below:
- The information was given by a candidate will be verified, and then an application will be provided with the necessary instructions regarding the exam.
- After that, a candidate is required to set up an account that is secured by using a username and password.
- Enter your name, email address, and contact details.
- An applicant has to take the ISEB-ITILV3 at the test center.
- Go to the ICDL website
- Select the desired examination from the list of exams. This option will be given to a candidate after filling in some basic details.
- Next, a candidate has to pay for the registration fee by using a credit or debit card or through an electronic check. The payment can be done online or offline depending on a candidate's choice. An applicant also has the option of paying by mail.
- Choose the “Register Now” option on the home page
- After successful payment, an applicant has to enter his/her personal details and information regarding his/her desired center location.
ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Roles and Responsibilities | - Service Manager - Process Owner - Service Owner |
| Key Principles and Models | - Value, utility, and warranty - Processes and functions overview |
| Service Lifecycle | - Service Operation - Service Transition - Service Strategy - Service Design - Continual Service Improvement (CSI) |
| Service Management as a Practice | - Concepts of value creation through services - Basic definitions and terminology |
| Processes and Functions | - Release and Deployment Management - Problem Management - Configuration Management - Change Management - Service Desk function - Incident Management |
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