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Huawei H20-421_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | Huawei Certified Specialist - Field - Artificial Intelligence Contact Center V1.0 |
| Exam Number: | H20-421_V1.0 |
| Exam Price: | $200 USD |
| Exam Format: | Single-choice, Multiple-choice, True/False |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 - 120 |
| Passing Score: | 600 / 1000 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | HCSA-Development-AICC V1.0 |
| Available Languages: | English, Chinese |
| Recommended Training: | Huawei Official Training |
| Exam Registration: | Pearson VUE Registration Huawei Talent Certification |
| Exam Way: | Online proctored or Onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of contact center and IP telephony recommended |
| Official Syllabus URL: | https://e.huawei.com/en/talent/certification |
Huawei H20-421_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Other AICC Functions | 5% | - Reporting and Statistics - Integration Interfaces |
| Topic 2: AICC System Overview | 10% | - Key Features and Application Scenarios - Architecture and Components |
| Topic 3: Call Quality Management | 10% | - Quality Monitoring Metrics - Troubleshooting Voice Quality Issues |
| Topic 4: Voice Access and Call Processing | 20% | - Call Flow and Signaling - Media Resources Management |
| Topic 5: IVR Configuration and Management | 10% | - IVR Script Design - Voice Navigation and Branching Logic |
| Topic 6: System Deployment and Maintenance | 15% | - Daily Operation and Fault Handling - Installation and Initial Configuration |
| Topic 7: Intelligent Robot Configuration | 10% | - Voicebot and Chatbot Setup - Intent Recognition and Response Rules |
| Topic 8: Outbound Management | 10% | - Dialing Strategies and Control - Campaign Creation and Scheduling |
By Winni
