Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional

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Updated: Sep 10, 2026

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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 2	Configure and run an Interaction Details report Describe how to create and edit System and User Prompts
Topic 3	Configure Automatic Call Distribution to optimize customer service Explain interaction flow and queue design
Topic 4	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination
Topic 5	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 6	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues
Topic 7	Configure and test an Outbound Power Dialing campaign List the features of Genesys Cloud Contact Center
Topic 8	Describe Scripts and basic script functionality Describe how to enable call recording on a Trunk
Topic 9	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 10	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

What is the duration of the Genesys GCP GC ADM Exam

Number of Questions: 45
Format: Multiple choices, multiple answers
Passing score: 55%.
Length of Examination: 120 Minutes
Language: English

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Genesys GCP-GC-ADM日本語 Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Genesys Cloud Certified Professional - Contact Center Administration
Exam Number:	GCP-GC-ADM
Exam Duration:	120 minutes
Exam Format:	Scenario-Based Questions, Multiple Choice, Multiple Response
Exam Price:	$500 USD
Passing Score:	65%
Certificate Validity Period:	2 years
Related Certifications:	Genesys Cloud CX Certified Professional (GCX-GCP) Genesys Cloud CX Certified Specialist Certifications
Real Exam Qty:	55
Available Languages:	English
Sample Questions:	Genesys GCP-GC-ADM日本語 Sample Questions
Exam Way:	Online proctored exam through Genesys certification platform.
Pre Condition:	No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended.
Official Syllabus URL:	https://beyond.genesys.com/explore/certification/cloud

For more info read reference

Genesys GCP GC ADM Exam

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