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EXIN EX0-117 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (Syllabus 2011) |
| Exam Number: | EX0-117 |
| Exam Price: | Varies by region (typically ~USD 150–250 equivalent) |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL Managing Across the Lifecycle ITIL Intermediate ITIL Expert |
| Exam Format: | Multiple choice, Closed book |
| Certificate Validity Period: | Historically lifetime validity (no fixed expiration under EXIN ITIL Foundation 2011 scheme) |
| Available Languages: | Spanish, English, French, German, Dutch |
| Exam Duration: | 60 minutes |
| Sample Questions: | EXIN EX0-117 Sample Questions |
| Exam Way: | Online or accredited test center (computer-based exam, proctored depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Operation | 20% | - Service desk and support
|
| Topic 2: Continual Service Improvement | 10% | - CSI principles
|
| Topic 3: Service Management as a Practice | 20% | - Concepts of service and value
|
| Topic 4: Service Transition | 20% | - Change and release processes
|
| Topic 5: Service Lifecycle Core Concepts | 30% | - Service Strategy
|
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question #1
Which of the following would NOT be contained in a release policy?
- A. The risk register for the release
- B. Naming and numbering conventions
- C. Entry and exit criteria of the release into testing
- D. Roles and responsibilities for the release
Answer: A
Question #2
Which one of the following is the BEST description of a service request?
- A. A request from a user for information, advice or for a standard change
- B. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
- C. Anything that the customer wants and is prepared to pay for
- D. Any request or demand that is entered by a user via a self-help web-based interface
Answer: A
Question #3
What is a RACI model used for?
- A. Recording configuration items
- B. Performance analysis
- C. Defining roles and responsibilities
- D. Monitoring services
Answer: C
Question #4
Which of the following statements about processes is INCORRECT?
- A. They are measurable
- B. They are units of organizations
- C. They respond to specific events
- D. They deliver specific results
Answer: B
Question #5
Which of the following BEST describes service strategies value to the business?
- A. Allows higher volumes of successful change
- B. Reduction in unplanned costs through optimized handling of service outages
- C. Reduction in the duration and frequency of service outages
- D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Answer: D
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