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SAP C_PXSUP_90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One |
| Exam Number: | C_PXSUP_90 |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | SAP Business All-in-One SAP Certified Application Associate SAP Solution Manager |
| Certificate Validity Period: | No fixed expiration (subject to SAP certification policy updates) |
| Exam Duration: | 180 minutes |
| Passing Score: | 65%-70% |
| Exam Price: | USD 500 (varies by region) |
| Sample Questions: | SAP C_PXSUP_90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification Hub (remote delivery) |
| Pre Condition: | Basic understanding of SAP ERP systems and IT service management concepts is recommended. |
| Official Syllabus URL: | https://training.sap.com |
SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| Topic 2: SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Topic 3: Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Topic 4: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 5: Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
Which information can be stored in the SAP Solution Manager system? (Choose two)
A. Finance data
B. Incident and problem information
C. Service level information
D. Customer data for customer relationship management (CRM)
Question 2
What is Product Support Hierarchy in SAP environment used for? (Choose two)
A. It is part of the Service Level Agreement.
B. It is a powerful instrument in organization and reporting within Product Support.
C. In SAP, a product hierarchy is used for pricing.
D. It is a view on the Application Component Hierarchy.
Question 3
How long are local system log entries kept available in SM21?
A. Until the name of the system log file is changed manually
B. Until the entry is overwritten (circular file)
C. Until the next system restart
D. Until the records are replicated to the central system log (usually after one hour)
Question 4
What does priority in incident management mean? (Choose two)
A. It is an attribute that characterizes the urgency of an issue.
B. It is an attribute of the customer's system.
C. It is an attribute of an issue.
D. It is an attribute of the Service Desk.
Question 5
What can you do with Data Dictionary? (Choose two)
A. Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
B. Lock a database table against any change by an ABAP program.
C. Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
D. Define ABAP coding.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: B,D | Question 3 Answer: B | Question 4 Answer: A,C | Question 5 Answer: A,C |
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