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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Solution Architect - Customer Experience |
| Exam Number: | C_C4HCX_2405 |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud SAP Certified Development Associate - SAP Commerce Cloud |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Exam Price: | $1308 USD (Includes 1 Year SAP Learning Hub access and 4 exam attempts) |
| Passing Score: | 63% |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online (Proctored) |
| Pre Condition: | None specified, although project management knowledge is recommended. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
| Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) - In-app extensibility |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Customer segmentation - Campaign management |
| SAP Integration Suite | 11-20% | - API Management - Integration strategy and architecture - Cloud Integration capabilities - Open Connectors |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. In which process are trading partner collaboration and contract negotiations executed?
A) Lead to Cash
B) Source to Pay
C) Design to Operate
D) Recruit to Retire
2. Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
A) Central integration point for master data
B) Out of the box integrations provided to cloud solutions from SAP
C) Ensure high quality of master data across all applications
D) Improve trust level of master data
3. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
A) Using knowledge base management
B) Using work ticket management
C) Using installed base management
D) Using workflow rule management
4. Which component type list is part of Dataflows (IdentitySync)?
A) Readers, Searches, Mappings, Writers, Removers
B) Readers, Queries, Formatters, Writers, Deleters
C) Readers, Lookups, Evaluators, Storers, Deleters
D) Readers, Lookups, Transformers, Writers, Deleters
5. You are performing the Assess Your Integration Strategy step of the SAP Integration Solution Advisory Methodology. Which of the following activities are included?
Note: There are 2 correct answers to this question.
A) Complete the SAP Integration Solution Advisory Methodology template.
B) Scope the integration domains.
C) Map integration technologies.
D) Scope the integration use case patterns.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B,D |
By Norma
