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BBPSD Customer Service Sample Questions:
1. It is important to give an internal customer a good customer experience because:
A) They are more likely to be a returning customer.
B) They are equally as important as external customers.
C) They are more important than external customers.
D) They are more likely to complain than external customers.
2. When a product or service has not been differentiated in the market place then it is best to use:
A) A quick sales strategy.
B) A market segment.
C) A differentiated targeting strategy.
D) An undifferentiated targeting strategy.
3. When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:
A) Tested.
B) Time bound.
C) Trusted.
D) Trustworthy.
4. Good time management recommends that if you are busy and someone rings you then you should:
A) Answer the call and deal with it, as you know you will eventually have to deal with it.
B) Answer the phone and ask them to ring you later at a more convenient time.
C) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
D) Ignore the phone call and let it ring.
5. The most effective way of communicating with customers to get instant feedback is by:
A) Face-to-face communication.
B) Written communication.
C) Internet communication.
D) Email communication.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
By Wade
