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ServiceNow CSA Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Related Certifications: | ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist |
| Available Languages: | English, Japanese, Simplified Chinese |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Exam Price: | 300 USD |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | 24 months |
| Recommended Training: | ServiceNow System Administrator (CSA) Course - Now Learning ServiceNow Fundamentals Training |
| Exam Registration: | ServiceNow Now Learning Certification Portal ServiceNow Training and Certification |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
Exam Details
Once you have completed the ServiceNow Fundamentals training prerequisite, you need to enter the ServiceNow Webassessor website with the help of the voucher code received after finalizing the course. Your voucher is valid for one year and can be used only once. When registering for the CSA exam, you can select the convenient option of its delivery. This ServiceNow test can be taken at one of the Kryterion authorized centers located worldwide. Online proctoring is also available for the students provided they meet some technical requirements, such as a Windows based PC, a standalone webcam, Internet Explorer or Google Chrome browsers, among others. To learn the specific requirements, you should visit the WebAssessor website.
The ServiceNow Certified System Administrator test is made up of around 60 questions. All the questions included in the exam content are presented in multiple-choice (single response) and multiple-select (select all that apply) formats. To answer the multiple-choice options, learners are required to look through the answers and select one correct variant. Each multiple-choice question is accompanied by a minimum of four available responses. The multiple-select items also entail four available answers with two or more correct variants. The candidates should review the available options and then select all the responses that seem to be correct.
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Quick info about ServiceNow CSA Exam
The ServiceNow Certified System Administrator Exam specification defines the goal,audience, testing options, exam content coverage, testing framework, and prerequisites become a ServiceNow certified system administrator. Passing the ServiceNow System Administrator Certification Exam demonstrates proficiency in ServiceNow system administration and certifies that a candidate has the essential skills and knowledge necessary to manage the configuration, deployment, and maintenance of the Platform. ServiceNow Successful completion of this certification exam also establishes the basic skill set necessary to further certify individuals. In this guide, we'll cover everything you need to know about the ServiceNow CSA Exam, including study tips, test content, scoring, the best ServiceNow practice exam, and much more.
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Topic 2: ServiceNow Platform Fundamentals | - Navigation and user interface - Lists, forms, and filters - Platform architecture and components |
| Topic 3: Reporting and Analytics | - Performance analytics overview - Reports and dashboards |
| Topic 4: Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| Topic 5: Service Management Applications | - Incident and problem management - Service catalog and request fulfillment - Knowledge management - Change and request management |
| Topic 6: Data Management | - Tables and CMDB basics - Import sets and data loading |
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