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The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which is the BEST way to de-escalate a situation in which a patient is acting in an agitated, aggressive manner?
A) Keep hands in pockets.
B) Stand close to the patient.
C) Maintain a smile.
D) Use short, simple sentences.
2. Which strategy BEST demonstrates an effective integration of patient and family advisors?
A) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council
B) Hosting a reception for patient and family advisors to meet hospital executive leadership
C) Presenting completed plans for newly designed patient rooms to the patient and family advisory council
D) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions
3. Which of the following represents an element of leading change?
A) Sustaining acceleration
B) Picking a leader
C) Implementing rapid cycle improvement
D) Formulating a communication plan
4. Which is the MOST effective use of real-time data collection?
A) Shaping organizational strategy
B) Identifying patterns and trends for organizational change
C) Providing opportunity for immediate recognition
D) Revealing needed facility-wide improvements
5. Which is the BEST description of a histogram?
A) A chart with categories organized vertically on the y-axis and values shown horizontally on the x-axis
B) A chart that shows the proportion of an item that makes up a series of data points
C) A visual representation of the frequency distribution where the frequencies are represented by bars
D) A continuous line that represents the frequencies of scores within a class interval
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
By Gustave
