Exam Code: AZ-720
Exam Name: Troubleshooting Microsoft Azure Connectivity
Certification Provider: Microsoft
Corresponding Certification: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

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Updated: Oct 25, 2026

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Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

Skills measured

Troubleshoot authentication and access control issues (15–20%)
Troubleshoot Platform as a Service issues (5–10%)
Troubleshoot hybrid and cloud connectivity issues (20–25%)
Troubleshoot networks (25–30%)
Troubleshoot VM connectivity issues (5–10%)
Troubleshoot business continuity issues (5–10%)

Exam AZ-720: Troubleshooting Microsoft Azure Connectivity

Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

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Microsoft AZ-720 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Troubleshooting Microsoft Azure Connectivity
Exam Number:	AZ-720
Available Languages:	Japanese, English, Korean, Chinese (Simplified)
Certificate Validity Period:	1 Year
Real Exam Qty:	40-60
Related Certifications:	Microsoft Certified: Azure Support Engineer for Connectivity Specialty
Passing Score:	700/1000
Exam Format:	Case Study, Multiple Response, Multiple Choice, Drag and Drop, Scenario-Based Questions
Exam Price:	$165 USD
Exam Duration:	100-120
Sample Questions:	Microsoft AZ-720 Sample Questions
Exam Way:	Online proctored or in-person at Pearson VUE test centers
Pre Condition:	No mandatory prerequisite. Candidates should have experience with Azure networking, hybrid environments, routing, permissions, and connectivity troubleshooting.
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/exams/az-720/

Microsoft AZ-720 Exam Syllabus Topics:

Topic	Details
Topic 1	Determine whether VMs in a load-balanced cluster are healthy Troubleshoot issues with Azure Application Gateway
Topic 2	Troubleshoot restore issues when using Azure Backup Agent, Azure backup, or Azure Backup Server Troubleshoot Azure virtual machines backup issues including restarting a failed backup job
Topic 3	Troubleshoot Border Gateway Protocol (BGP) issues Determine whether resource response times meet service-level agreements (SLAs)
Topic 4	Troubleshoot issues integrating PaaS services with virtual networks Determine the root cause for service-level throttling
Topic 5	Determine which resources are authorized to use JIT VM access Troubleshoot issues deploying Azure Bastion
Topic 6	Troubleshoot Azure Active Directory (Azure AD) authentication issues Review and interpret network logs and captured network traffic from a VPN gateway
Topic 7	Troubleshoot issues with DNS records at public DNS providers Troubleshoot virtual private network (VPN) gateway transit issues
Topic 8	Validate the peering configuration for an ExpressRoute circuit Determine the root cause for latency issues within site-to-site VPNs
Topic 9	Troubleshoot network address translation (NAT) and distributed network address translation (DNAT) rules Determine why Azure Web Application Firewall is blocking traffic
Topic 10	Troubleshoot encryption and certificate issues for point-to-site and site-to-site scenarios Determine whether a VM or a group of VMs is associated with an application security group (ASG)
Topic 11	Troubleshoot issues recovering files from an Azure virtual machine backup Troubleshoot issues with Azure Backup agents
Topic 12	Determine the root cause for latency issues when connecting to Azure virtual machines Troubleshoot virtual network peering, transitive routing, and service chaining
Topic 13	Troubleshoot issues with pass-through authentication and password hash synchronization Determine why on-premises systems cannot connect to Azure resources

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

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